Bill Oldfield

A few weeks ago I wrote about the irresponsible way that social media services such as Twitter and Facebook are used by many unthinking, and I dared to suggest cowardly, individuals. People who are happy to broadcast a disparaging comment about a restaurant, hotel or similar without first having the courage or decency to mention the problem to the business’s owners or staff first and giving them the chance to put things right; things that might well have been a genuine mistake. As intimated at the time: let he without sin cast the first stone. Everybody makes mistakes.

This led me on to think of other types of internet media that people use in similar circumstances and that included review sites such as TripAdvisor where members of the public give their opinions of hotels they’ve stayed at or restaurants they’ve used. And the more I study it the more it…

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